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Insight Global is hiring for a Quality Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Quality Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Quality Call Analyst will be listening and gathering context from customer calls with agents. This Quality Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...Required Skills & Experience At least 2-4 Years of experience with UI/UX Design Experience with HTML, CSS and Javascript Illustrate... ...working in a fast paced environment on multiple projects at a time. $50-55/hourly Exact compensation may vary based on...
...Mack & Associates, Ltd. Entry-Level Recruiter This is an amazing opportunity to work with a group of fun, progressive, high-energy and growth-oriented people who make a difference with the most influential companies in Chicago. Mack & Associates, Ltd., one of Chicago...
...running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the... ...representative. Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are...
...you a skilled Construction Project Manager looking for your next challenge? Our client, a well-established Commercial General Contractor in North Houston , is looking for an experienced Project Manager to oversee a range of projects across Religious, Interiors...
...POSITION: Opportunity Neighborhood Community Organizer. REPORTS TO: Opportunity Neighborhood Strategy Manager. CATEGORY: Full-Time/Exempt/Permanent. LOCATION: In-Person, Annandale, Virginia. Position Summary: FACETS is looking for a mission-driven Opportunity...