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Insight Global is hiring for a Quality Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Quality Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Quality Call Analyst will be listening and gathering context from customer calls with agents. This Quality Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...seeking a long term contractor for our Midland exploration team The ideal candidate will assist in providing engineering and geological guidance and well bore steering for horizontal wells. This position will require working with geologists, mud loggers, reservoir...
...Company Description Independent Medical Device Distributorship with a comprehensive and growing portfolio of products. Role Description This is a full-time multiple-site role for a Medical Device Sales Representative with G+M Medical, Inc. The Sales Representative...
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...Get ready to groove with us! As a Part-Time Dance Instructor, you'll be surrounded by energetic vibes and a community that loves to move! This position offers you the chance to inspire creativity and rhythm in our fantastic youth classes. With flexible hours, you can balance...
...only promise. Why settle for good enough if you can be up to NoGood? Description: We are seeking a talented technical SEO Marketing Manager to join our team. This role is pivotal in driving growth through strategic management of SEO for NoGood and NoGood clients....