Title: Customer Service Representative I (Inbound/Outbound)
Location: Jacksonville, FL 32224 (Remote)
Contract: 3+ months
We are open to review resumes from applicants located in these markets: Indianapolis, IN; Newport, KY; Cincinnati, OH & Jacksonville, FL.
THIS IS A REMOTE POSITION!!
Shift : Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.
Please note: Candidates can't choose shift, so they must be available to work on 2nd and 3rd shift and at least one day of the weekend.
Job Description:
- Call center experience required.
- Excellent communication skills.
- Intermediate knowledge of computer applications.
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Responsibilities:
• Candidates are required to provide their own equipment for this role.
• All Candidates must have:
• Internet Service (cannot connect via WIFI)
• Core i3 with 16GB of RAM
• Candidate must have a minimum of 25mbps upload and 25mbps download.
• Candidate must have a minimum of Windows 10 on computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow Client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
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