Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. Eligo Energy offers an outstanding opportunity for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!
Customer Service Representative:
As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts.
Your responsibilities will include, but are not limited to, the following:
Job Description
Develop thorough knowledge of Energy Deregulation, Utility regulations and requirements for retail energy suppliers, Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers.
Maintain a high level of world-class customer service and professionalism to each customers.
Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers.
Escalate complicated issues to the appropriate internal teams to resolve customer requests.
Promote products or solutions that best suit the customer.
Calculate and issue early termination fees according to company guidelines
Act as a subject matter expert for the Tier 1 Customer Service Team
Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication.
Take escalated calls that filter through Tier 1 agents
Promotes a positive work environment.
Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact.
Other duties and task may be assigned by the Team Leader
Qualifications:
A minimum of 2 years of Customer Service Experience
Strong analytical and critical thinking skills
Excellent Customer Service skills
Ability to manage and complete multiple tasks
Exceptional communication skills
Accountable-Ability to accept and implement coaching and feedback to achieve performance goals.
Strong Communication skills
Additional Requirements:
The ability to work from home in a virtual work environment
High speed internet connectivity (no hotspot)
A quiet workspace
Ability to use dual monitors to multi-task using multiple applications.
...IFI Cloud Service includes a wide array of components including web services, application servers, and databases. The Site Reliability Engineer (SRE) will be responsible for deploying and maintaining the IFIaaS applications in Hybrid Cloud environments. Ultimately, the...
...Job Summary: The truck dispatcher under general direction is responsible for managing the driver's performance for maximum profitability while providing excellent customer service and driver satisfaction.The Driver Manager will ensure overall safety and on-time...
...errands, from picking up supplies to delivering items to the properties. Take meeting minutes, draft reports, and assist with credit card reconciliations and expense reports. Oversee and coordinate staff celebrations in collaboration with the People Systems...
...patient or office related duties including but not limited to clinical measurements and data collection. Documents data and... ...care plans in conjunction with other medical professionals. Outpatient nurses assists physicians during examinations and procedures and operations...
...day off during the week Customer Service Specialist II: Structured schedule, on the phones taking primarily inbound phone calls. Sedentary. First 4-6 weeks will be in office training and transition to on the phone time Top 3 Must-Haves (Hard and/or...