Summary
Corporate Trust (CT) Corporation, part of Wolters Kluwer, is seeking Customer Success Associates to join its team. CT Corporation is a global leader in legal entity management, corporate compliance, and due diligence solutions. This role involves managing customer relationships and providing legal and compliance services to corporations, law firms, and small businesses.
Responsibilities:
Provide prompt, professional service through verbal and written communications.
Offer consultative customer service to determine customer goals and compliance needs.
Manage the full life cycle of the order process and drive cross-selling opportunities.
Organize and prioritize high volumes of requests using SalesForce and internal systems.
Handle customer escalations and collaborate with the customer service team to resolve issues.
Develop and maintain positive working relationships with customers and key partners.
Strive to become a subject matter expert in the department, company, and industry.
Qualifications:
Bachelor’s degree or equivalent B2B client service experience.
Preferred minimum of two years of B2B client/customer service experience, ideally in banking, insurance, hospitality, retail, or legal industries.
Strong organizational, time management, and multi-tasking skills.
Ability to quickly absorb product knowledge and apply it to customer needs.
Capable of making sound business decisions and exercising discretion and judgment.
Preferred experience in generating add-on sales revenue.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
About the Company
Wolters Kluwer is a global leader in professional information services, providing tools and software solutions to professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare sectors. Wolters Kluwer supports its customers in making critical decisions that improve business efficiency, client outcomes, and the functioning of judicial and regulatory systems. More information can be found on their website and social media platforms.
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