Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused Client Success Representative to support our Shopify eCommerce operations. In this role, you will be responsible for managing inbound requests, providing timely updates and resolutions, and ensuring a seamless experience for our customers. This position requires a tech-savvy individual who is comfortable using various software platforms and is willing to assist in the warehouse when needed.

Key Responsibilities:

• Customer Service & Support:
• Handle inbound requests and issues from eCommerce clients promptly and professionally via Gmail and other communication channels.
• Provide updates, follow-ups, and resolutions to ensure high levels of client satisfaction.
• Order and Inventory Management:
• Check in with the warehouse regularly to monitor order status and ensure timely fulfillment.
• Assist in scanning products and verifying order accuracy.
• Be willing to leave the desk occasionally to retrieve orders or coordinate with the warehouse team.
• Systems and Tools Management:
• Efficiently utilize WMS (Warehouse Management System), ShipHero, Google Sheets, Gmail, and Monday.com to track orders, manage tasks, and update clients.
• Maintain and update Monday.com boards with relevant information on order progress and client interactions.
• Technical Proficiency:
• Demonstrate a high level of computer proficiency and the ability to quickly learn and adapt to new systems and software.
• Ensure accuracy in data entry and report generation using Google Sheets

• Client Engagement:
• Engage with Shopify-based eCommerce clients to address concerns, gather feedback, and ensure their requirements are met.
• Act as a liaison between clients and internal teams to resolve issues swiftly.

Requirements:

• Experience:
• Prior experience in customer service, client success, or order management role, preferably within a 3PL or eCommerce environment.
• Familiarity with Shopify and managing orders through WMS ( i.e. ShipHero) is a plus.
• Technical Skills:
• Proficient in Google Sheets, Gmail, and Monday.com .
• Comfortable working with WMS and other inventory management systems.
• Skills and Abilities:
• Strong communication skills and a customer-focused attitude.
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Willingness to assist in warehouse tasks as needed
  

Desired Skills and Experience

Key Responsibilities:
* Customer Service & Support:
o Handle inbound requests and issues from eCommerce clients promptly and professionally via Gmail and other communication channels.
o Provide updates, follow-ups, and resolutions to ensure high levels of client satisfaction.
* Order and Inventory Management:
o Check in with the warehouse regularly to monitor order status and ensure timely fulfillment.
o Assist in scanning products and verifying order accuracy.
o Be willing to leave the desk occasionally to retrieve orders or coordinate with the warehouse team.
* Systems and Tools Management:
o Efficiently utilize WMS (Warehouse Management System), ShipHero, Google Sheets, Gmail, and Monday.com to track orders, manage tasks, and update clients.
o Maintain and update Monday.com boards with relevant information on order progress and client interactions.
* Technical Proficiency:
o Demonstrate a high level of computer proficiency and the ability to quickly learn and adapt to new systems and software.
o Ensure accuracy in data entry and report generation using Google Sheets

* Client Engagement:
o Engage with Shopify-based eCommerce clients to address concerns, gather feedback, and ensure their requirements are met.
o Act as a liaison between clients and internal teams to resolve issues swiftly.
Requirements:
* Experience:
o Prior experience in customer service, client success, or order management role, preferably within a 3PL or eCommerce environment.
o Familiarity with Shopify and managing orders through WMS ( i.e. ShipHero) is a plus.
* Technical Skills:
o Proficient in Google Sheets, Gmail, and Monday.com.
o Comfortable working with WMS and other inventory management systems.
* Skills and Abilities:
o Strong communication skills and a customer-focused attitude.
o Excellent organizational skills and attention to detail.
o Ability to multitask and handle a fast-paced environment.
o Willingness to assist in warehouse tasks as needed

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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