Job Description

Director of Retail and Operations

Location: Hybrid NYC | United States (with travel across US markets)

Reporting to: Global Leadership Team (NYC & Italy)

The Director of Retail and Operations will launch and manage new retail locations across the US, establish operational frameworks, and ensure alignment with the brand vision and global standards. This strategic leader will navigate luxury retail expansion while fostering collaboration between US and Italian headquarters.

Current locations include Palm Beach, Dallas (June) and NYC (coming soon).

Key Responsibilities:

• Develop US retail expansion roadmap including market analysis, site selection, and openings
• Establish operational policies ensuring efficiency and exceptional customer experience
• Drive sales through strategic initiatives and localized customer engagement
• Recruit and mentor retail teams aligned with brand ethos
• Liaise between US operations and Italy to ensure brand consistency
• Deliver immersive, elevated shopping experiences that embody the brand identity
• Set/track performance goals and financial forecasting for profitability
• Coordinate with e-commerce/marketing for cohesive brand experience
• Manage events, market activations, and trunk show programs

Operational Duties:

• Maintain budgets and administer expense controls
• Develop store management protocols and ensure compliance
• Manage clientele supplies, packaging inventory, and distribution
• Oversee new store construction costs and analyze expenditures
• Execute semi-annual sample sales and manager meetings
• Support store events and special projects as needed

Qualifications:

• 10+ years in retail operations, preferably luxury/contemporary fashion
• Proven success launching and scaling US retail locations
• Strong leadership managing multi-store operations and teams
• Excellent cross-cultural communication skills
• Deep understanding of US retail landscape and consumer behavior
• Experience with P&L management and retail analytics
• Proficiency in Microsoft Excel
• Ability to travel within US and to Italy

Education: Bachelor's degree required with minimum 5 years multi-store retail management experience

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