KEY RESPONSIBILITIES
Swatch Processing & Shipping Products:
o Process all swatch shipments in Shopify and Shipstation. Ship out swatches to customers.
o Ensure that orders are being packed in accordance with e-commerce packaging guidelines put into place.
o Monitor inventory levels for swatch packing supplies and materials. Alert e-commerce team when running low so a re-order can be placed.
o Assist in Shipping dress orders during high promotion periods.
Receiving:
o Assist in Shipping and Unloading Trucks
o Validate and match units received against Packing Slip.
o Sort and place products in designated areas in the warehouse.
Returns:
o Responsible for processing all customer returns, utilizing Return Magic in Shopify.
o Responsible for doing a quality assurance check on all incoming returns and communicating to e-commerce team should an item not arrive in adequate condition. Send photos to e-commerce team when needed.
o Ensure all returns are refreshed/steamed/re-packaged/re-bagged to comply with JYC quality standards.
o Responsible for notifying e-commerce team when returns are QA’d and approved for return within the designated timeline.
Inventory Communication:
o Communicate when needed between the warehouse and e-commerce team to notify them of bulk shipment arrivals, inventory transfer arrivals, etc.
o Responsible for maintaining inventory counts and doing spot checks of physical inventory vs. access/red horse when needed.
Quality Assurance:
o Inspect all orders being received and shipped, checking for damages and missing items.
o Inspect all bulk shipments to ensure dresses arriving from the factory are in accordance with JYC quality standards. Document QC issues and Alert E-commerce team if items are found to not be proper condition upon arrival.
o Assist in Minor repairs and stain removal.
Other:
o Assist in completing physical inventory at the warehouse at least 2 times a year.
o Demonstrates the ability to work independently and maintain company standards.
o Helps to keep warehouse clean and organized.
KEY SKILLS REQUIRED AND EXPECTED:
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