Job Description

Confidential Client seeks an experienced Facilities Manager to be responsible for multiple residential properties across the US. The ideal Candidate will have great leadership skills, high technical aptitude, be well versed in property/building management, project management, vendor selection and management, and related financial budgeting and management. This will be a hands-on role so the ideal Candidate will use best judgement to identify tasks that should be self performed, and want to perform them. This role is based in Denver but will include regular travel, so the ideal Candidate will like travel and have no travel constraints.

Candidates should be local to the Denver Area, no relocation assistance will be offered for this role.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• The role focuses on Client satisfaction, operational excellence, technological integration, and strategic growth of property related services.
• Establish and maintain operations & maintenance playbook for the properties, develop best practices, implement standard processes and ensure adherence and consistent evaluation of processes.
• Evaluate and maintain emergency preparedness plans and protocols to safeguard property occupants and assets in the event of emergencies or disasters.
• Develop and manage facilities budgets, monitor financial performance, identify cost-saving opportunities, and optimize resource allocation.
• Consistently evaluate and monitor the need for integration or software applications to enhance productivity, vendor performance, and asset collection & management, using best practices to drive technological integration and efficiency.
• Develop a strategic plan for ongoing property management that includes reviewing historical data and planning for future long term and short-term goals.
• Effectively build and manage a team of trusted vendors, ensuring development and continual growth towards a best-in-class team by establishing standards, and evaluating performance levels.
• Establish and monitor KPIs to ensure vendor success.
• Oversee the organization and implementation of a preventative maintenance program, that includes the development and execution of tracking maintenance calls (call to resolution), and reporting.
• Ensure competitive pricing and SLA structures with vendors that will lead to consistent and timely support for all services and projects.
• Actively seeks partnership and alignment with outside vendors to deliver projects on time and on budget.
• Direct comprehensive and actionable evaluations of strategic project timelines, capital spend, and operating expense plan with Client to evaluate and establish standards for quarterly analysis and review.
• Identify cost-saving opportunities and negotiate contracts with service providers and suppliers to ensure cost effectiveness without sacrificing service or quality.

Other duties:

• While on property, perform tasks such as managing vehicle maintenance, cleaning, and fueling. Run errands for the property or Clients as needed. Provide dog care as needed, including walking, feeding, vet visits, or overnight care.
• Identify maintenance and repair tasks that are best suited for you to execute, and perform the tasks. This could include performing general maintenance, repairs, and cleaning for interior and exterior spaces that fit within your skillset.
• Be the main point of contact for security incidents and emergencies.

Qualifications:

• Bachelor's degree plus a minimum of 7 years related experience or an equivalent combination of education, training and/or experience in facilities management, project management, and/or high end residential services.
• Experienced leadership and management of facilities maintenance staff and contractors.
• Strong ability to identify and breakdown process issues, as well as proven change management experience.
• Excellent problem-solving skills and ability to move past challenges with minimal disruption.
• Computer proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Project, AutoCAD (plus), CMMS, and BAS.
• Strong customer service focus and ability to develop and maintain effective working relationships with regulatory agencies, vendors, contractors, and other employees.
• Excellent verbal and written communication skills and ability to communicate in a clear concise manner.
• Extensive knowledge of financial terms and principles relating to facilities management and real estate transactions. The ability to forecast and prepare budgets and reports summarizing financial, operating and capital performance data.
• Organized, task and detail-oriented and able to work in a fast-paced environment with multiple deadlines.
• Strong interpersonal skills to establish trust, influence, collaborate and work effectively with other employees and vendors.
• Willingness to work after hours or on weekends as needed.
• Must have access to a reliable vehicle and be willing to use it for work when it makes sense.
• Long-term intent.
• Must be a non-drug user and a non-smoker.
• Good working knowledge of written and spoken English is required.
• Must be eligible to work in the United States.
• Excellent references and a clean background check ( due to the sensitive nature of the position, an in-depth background check will be conducted before the start of employment ).

Physical demands of the role:

Performance of some duties will require physical ability to climb stairs, climb ladders, navigate winter conditions, and at times negotiate work areas under construction. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performing this job requires use of hands to finger, handle, or feel objects, tools or controls, sit, talk and hear, stand, climb, balance, stoop, kneel, crouch, or crawl. Employee may lift and/or move up to 50 pounds.

Work environment:

The residential nature of the role requires a person who naturally exhibits the highest levels of consideration, discretion, accountability, and ownership.

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