FUNCTIONS
• Manage and route all incoming calls and trouble tickets to appropriate resources.
• Maintain asset tracking and IT inventory.
• Provide onsite and phone-based support for local, remote and traveling users.
• Support O365
• Patch Systems
• Share responsibility for network security including.
• Configure and provide support for remote connectivity.
• Install software
• Troubleshoot hardware and connectivity issues.
• Tracks tickets, tasks, & projects and reports status to IT Director.
• Participate in daily support desk schedule.
• Perform Maintenance on Desktops and servers.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Excellent verbal and written communication skills required. • Must have good command of the English language, oral and written.
• Ability to organize and prioritize work and meet deadlines.
• Ability to exercise professional judgment and decision-making.
• Ability to pay attention to details.
• Ability to troubleshoot complex technical issues.
• Ability to provide pleasant and effective customer service.
• Ability to plan project tasks that can be broken into a week’s worth of activity.
• Ability to follow and enforce IT Policy and Procedures.
• Ability to learn new technology and stay up to date.
• Self driven.
QUALIFICATION STANDARDS:
EDUCATION
• Bachelors degree in computer related discipline preferred
• Various certifications as required by deployed technologies
• Willing to consider experience in place of Degree
EXPERIENCE
• Relevant experience with desktop and network support.
• Familiarity with Microsoft desktop and server technologies.
• Familiarity with Microsoft Office Applications
• In depth understanding of TCP/IP protocol
• Understanding of basic IT security concepts
LICENSES OR CERTIFICATES
• Varies with deployed technology
• Microsoft Servers
• Various network technologies
...Automotive Groupis now hiring a Lube Technician !~ We Provide Paid Training - No Tools Needed* As a Lube Technician (entry level)... ...position requires exceptional teamwork and the ability to work repetitively on complex tasks. Perform oil changes, tire rotations...
...over $4 billion of real estate assets and has over 30,000 customers and 360 clients. We are currently searching for one full-time Accountant to join our team. This position reports to the Accounting Manager and is responsible for performing accounting tasks for a...
...growth, and always has your back. When you work at OpTech, not only do you get health and... ...our website at 100% Remote Work From Home Role in EST Time Zone Hours may include... ...environment Experience as a telesales agent OpTech is an equal opportunity employer...
...JOB ROLE Warehouse Manager LOCATION Office, located in Miami, Doral. ABOUT THE COMPANY American Foods LLC (AmericanFoodsllc... ...involved in all warehouse activities, including receiving, shipping, inventory management, and logistics reporting. This hands-on...
Full-Time Private Investigators to conduct investigations, mostly insurance defense, to include surveillance and AOE/COE investigations. Must have a GA investigator license. If you have the desire to operate at your highest professional level within an organization that...