Incident Manager Job at Randstad USA, Annapolis, MD

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  • Randstad USA
  • Annapolis, MD

Job Description

This position is for Overnight Shift 11:00pm to 7:30am

Required Qualifications:

  • Network+ Certification
  • Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
  • Knowledge and understanding of ITIL/ITSM concepts and practices.
  • Experience troubleshooting Cisco devices.
  • Experience with HSRP/BGP routing protocols.
  • This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
  • HS Diploma/GED with 2 years of experience

Preferred Qualifications:

  • CCNA Certification
  • Knowledge of Remedy, Netcool, Office 0365, ServiceNow

Job Tags

Night shift,

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