Job Description

Salesforce Einstein/ CRM Analytics Resource

Long term contract 12-24 months

Remote with onsite travel 4-5x per year

Local Atlanta candidates preferred.

Position Overview:

We are seeking a skilled Salesforce Einstein (CRM Analytics) Specialist to support the optimization of Salesforce Einstein Analytics within our organization. The ideal candidate will play a key role in enhancing our reporting capabilities, maintaining operational dashboards, and driving the transition to a hybrid analytics platform incorporating Tableau. This is an opportunity to work on cross-functional projects, ensuring data-driven decision-making across departments.

Key Responsibilities:

• Manage and maintain Salesforce Einstein dashboards, including operational, service, and company-wide metrics.
• Conduct cleanup and optimization of existing Einstein dashboards to ensure a seamless transition to Tableau.
• Develop and implement strategies for self-service reporting, empowering business users to create and manage their dashboards.
• Collaborate with stakeholders to design and publish robust data sets for business consumption.
• Integrating product features and advanced capabilities with existing analytics workflows.
• Troubleshoot and resolve issues related to data connections, customer profiles, and Salesforce integrations.
• Act as a strategic advisor, ensuring analytics tools align with business objectives and future-proof reporting processes.

Qualifications:

• Extensive experience with Salesforce Einstein (CRM Analytics), including dashboard creation and management.
• Proficiency in Tableau and its integration with Salesforce platforms.
• Strong knowledge of Salesforce data models, including Sales, Service, and Marketing Clouds.
• Familiarity with JSON and other relevant coding languages for Salesforce customization.
• Proven ability to strategize and implement self-service analytics frameworks.
• Excellent communication skills and a collaborative mindset.
• Previous experience with third-party application integrations.

Preferred Skills:

• Experience in decommissioning legacy platforms and migrating to newer solutions.
• Strong problem-solving skills and the ability to adapt to evolving business needs.
• Ability to provide training and cross-functional support to business units on analytics tools.

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