Job Description

The annual base salary range for this position in California is $72,000 to $80,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Scheduling Manager, Security, oversees the scheduling and deployment of security personnel to ensure the safety and security of facilities, guests, visitors, residents, and assets. This position manages full-time staffing levels by venue/asset and per shift (24 hours) and supplementary part-time security personnel assigned to the Public Safety Division of the Security Department. Additionally, this role ensures adequate staffing of part-time Event Security personnel for all events at all venues throughout the organization. Event Scheduling includes internal and contract security staff (e.g., CSC, Allied Universal). This Manager works closely with cross-divisional partners to establish and enforce policies and procedures within the organization, maintain and review scheduling needs for the operation, and drive initiatives to improve scheduling and time recording functions. This Manager ensures proper tracking of payroll time and attendance and scheduling-related records. The Scheduling Manager enforces all applicable labor laws and company practices.

This position also oversees creating, issuing, and managing identification cards and credentials (physical and digital) for team members and visitors to the District as needed. This role ensures team members have appropriate access to company facilities, venues, and resources according to their position, shift assignment, and job duties. The Manager will coordinate with Security, Human Resources, I.T., and external vendors and partners to ensure the integrity, accuracy, and authenticity of Identification Badges and credentials.

Responsibilities

Scheduling & Coordination

• Develop and manage daily, weekly, and monthly schedules for Public Safety Division personnel assigned to deliver 24-hour security services to facilities, venues, common areas, and assets
• Ensure the appropriate allocation of staff to meet security needs across all shifts
• Coordinate with PSOs, Leads, and members of management to confirm availability, coverage, and assignments
• Adjust and modify schedules as needed to accommodate absences, changes, emergencies, or special events
• Ensure correct staffing levels are maintained on each shift based on the needs of the organization
• Manage time off requests, sick days, and vacation schedules to minimize disruptions and ensure minimum staffing levels are maintained
• Work closely with Human Resources and Legal to manage and address personnel issues and resolve conflicts related to scheduling, time off, absences, overtime, and disputes related to hours worked and wages

Compliance & Reporting

• Ensure all security personnel, including Leads, adhere to regulatory requirements and company policies (e.g., meal breaks, overtime, uniforms, etc.)
• Maintain accurate and up-to-date records of scheduling and attendance data

Communication

• Serve as the primary contact between security staff and management regarding scheduling issues and concerns
• Communicate call-offs, anticipated absences, and schedule changes to the appropriate manager (Public Safety or Event Security)
• Foster and maintain a positive work environment for full and part-time security staff

Budget & Resource Management

• Assist with budgeting and financial planning related to security staffing needs
• Align with Senior Security management to optimize staffing levels while controlling labor costs without compromising security standards

Training & Development

• Ensure security personnel are trained in scheduling software, timekeeping hardware (e.g., ABI), and protocols related to the completion of Time Correction Reports (TCRs)
• Monitor staff performance related to the use of scheduling and payroll software and hardware; provide feedback to correct errors and ensure compliance with security standards

Identification Badges, Credential Issuance and Management

• Create ID Badges for new team members
• Determine, through collaboration with Human Resources, the requisite access to be granted
• Program access into the Genetec Access Control platform
• Deliver mobile credentials as needed according to team member or visitor-required access
• Deactivate ID Badges and/or credentials for team members upon administrative leave and/or separation
• Deactivate ID Badges and/or credentials for visitors upon conclusion of the visit

Skills

• High School Diploma required
• Bachelor’s Degree preferred
• Minimum of 2-3 years of experience working in a dynamic, process-centric environment
• Minimum of 1-2 years of experience in scheduling and resource management within fast-paced environments, demonstrating a proven ability to optimize workflows, coordinate cross-functional teams, and manage complex scheduling systems
• Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook, are required
• Proficiency with timekeeping systems is strongly recommended; ABI Mastermind is preferred
• Self-starter, proactive in identifying opportunities for improvement
• Exceptional organizational and planning skills with close attention to detail
• Strong interpersonal, oral, communication, and written skills
• Able to interact with other team members in a practical, supportive, and respectful manner
• Able to work nights, weekends, and/or holidays as needed

Knowledge, Skills, and Experience

Education - High School Diploma or Equivalent

Experience Required – 2+

This position is on-site.

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