Job Description

Job Title: Senior Administrative Assistant (Part-Time)

Location: Frederick, MD

Compensation: $22 - $30 per hour (DOE)

Work Hours: Part-time, Tuesday through Thursday, 9 AM to 4 PM (with occasional flexibility based on project needs)

Reports to: Program Vice Presidents

Position Overview:

We are seeking a Senior Administrative Assistant to provide critical support on a part-time basis. This role will focus on short-term projects, including research, file organization, analysis, and customer inquiries, as well as assisting with administrative tasks related to staff meetings, travel coordination, and other meetings. The primary project is a time-sensitive customer support project to follow up on a recent mailing. This project is expected to last approximately two months.

Key Responsibilities:

• Assist with organizing and reviewing files and documents.
• Conduct research and analyze information to support decision-making.
• Respond to customer inquiries with professional communication, both verbal and written.
• Manage and prioritize a variety of administrative tasks, including quality assurance of data and formulating action plans for outreach.
• Contact customers and clients by email and phone to resolve issues, including following up on a recent mailing distribution.
• Provide general support to team members on a variety of administrative needs, including scheduling, travel coordination, and data reviewing.
• Provide meeting coordination support including scheduling and hosting Zoom meetings, supporting in person meeting planning activities as requested, including but not limited to travel, accommodations, catering, technology, meeting agendas/materials, special events, ground transportation, and expense tracking.
• Provide editorial and production support, including assisting in proofreading, photocopying, production, quality assurance, shipping and distribution of meeting materials.
• Maintain confidentiality in all aspects of work, ensuring privacy and professionalism at all times.

Required Skills & Qualifications:

• Strong proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook) and Zoom.
• Ability to use Adobe Acrobat.
• Excellent verbal and written communication skills.
• Highly detail-oriented with excellent organizational skills and ability to prioritize tasks.
• Strong customer service skills, both on the phone and through email.
• Ability to work well with others remotely, demonstrate diplomacy and discretion, and handle conflicting deadlines.
• Comfortable managing a variety of tasks, both interesting and routine.
• Willingness to ask questions and seek guidance when needed.

Additional Skills (Preferred):

• Prior experience in administrative roles, especially with customer service or executive support.
• Experience with business meeting coordination and travel arrangements.
• Experience working with sensitive data and customer communications

Company Culture:

• Kind, supportive, and flexible work environment.
• Respectful and safe space where team members are encouraged to ask for help and seek guidance.
• Motivated culture that rewards talent and offers growth opportunities.
• A collaborative team atmosphere where everyone wears a variety of hats and contributes to overall success.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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