Job Description

Reports to: Assistant General Manager

Direct Reports: Safety + Security Manager, Stage Manager, Maintenance Tech

Position Summary & Hours

The Theatre Operations Manager leads by example and is responsible for the successful execution of all events and the facility management function at the Paramount Theatre. This position works toward achieving goals and objectives consistent with the Paramount Theatre promise, “ALWAYS THE BEST SHOW IN TOWN.” The Theatre Operations Manager is an ambassador for Paramount Theatre Values (Honor, Accountability, Humility, and Legacy) and is an active mentor for direct reports. An ideal candidate will possess a demonstrated knowledge of event services, production management, and facility management. An ideal candidate will also excel in a team-oriented, collaborative environment. 

This is a full-time position. Hours will include evenings and weekends based on the Theatre’s calendar of events.

Primary Duties, Responsibilities, include, but are not limited to:

Event Services + Production

• Advance, manage and execute the event planning process detailing the requirements for successful theatre operations. Effectively disseminate event information to all departments and event-related vendors including stage production, front of house, security, box office, event medical provider, parking, and facility maintenance
• As the venue representative throughout the event lifecycle, work with promoter/producer to determine, clarify, and execute all event-related needs. Partner with promoter to make recommendations balancing cost controls and desired production values
• Determine and facilitate operational response to event needs including facility setup and scheduling of appropriate staffing levels to achieve client requirements within minimum facility standards
• Collaborate with Paramount Stage Manager to determine event technical production and stage labor requirements
• Provide client estimates for venue labor (stage, front of house, security, custodial, medical, etc.) and equipment. Assist with additional equipment rental as required
• Prepare and accurately detail all event settlement documents in a timely manner including backup documentation
• Actively communicate and collaborate with all event personnel and theatre administration to ensure client and patron satisfaction
• Act as Manager on Duty in absence of GM or AGM and be readily available to assist any departments requiring support
• Lead facility inspections with events management team in accordance with all fire/life safety codes ensuring accurate event setup and safety for patrons
• Manage, evaluate, and troubleshoot events; recommend and implement adjustments to reduce facility expenses and increase event revenue without compromising an extraordinary guest experience
• Develop and maintain facility use/rental guidelines, technical specifications, and relevant materials communicating facility features/equipment, organizational standards, and procedures to ensure consistently high quality and memorable experiences for all stakeholders (staff, volunteers, clients, and patrons). Identify methods to measure effectiveness of facility materials to ensure ongoing success and team accountability
• Supervise technical production activities and adherence to CBA requirements with IATSE Local 107. Provide guidance and direction to stagehands through the Paramount Stage Manager

Health + Safety

• Overall responsibility for the Security function. Provide guidance and direction to the Safety + Security Manager in their duties ensuring an effective event risk assessment process, developing access management and site security plans, staff training and performance guidelines, management of 3 rd party security vendor, and overall safety and security team effectiveness.
• Ensure the safety of patrons, volunteers, staff, and clients by creating awareness of, anticipating and coordinating crowd dynamics, and implementation and training of emergency response procedures for all staff. Maintain emergency response plan including safety and evacuation procedures in alignment with industry standards and best practices
• In coordination with other Department Mangers, such as Front of House Manager, Bar Manager, Box Office Manager, and Safety + Security Manager, responsible for the experience of all patrons and clients of the Paramount Theatre. Ensure that all members of the Paramount team have the tools and information needed to achieve the Paramount standard of excellence in service to our patrons and clients
• In direct coordination with the Box Office Manager, Safety + Security Manager, and Front of House Manager, responsible for Paramount Theatre compliance for patron accessibility. This includes ongoing operations and management of assets and resource identification to meet and/or exceed ADA standards, including communication with clients, staff and patrons
• Respond in a timely and effective manner to both client and patron feedback via phone, email and in person

Facility Management

• Plan, prioritize, assign, supervise, schedule, and review work of staff and vendors involved in the security of and maintenance of the theatre including all assets (theatrical and building), life/safety systems, information technology systems/infrastructure and custodial services
• Evaluate operations and activities; recommend improvements and modifications; assist AGM/GM with long-range theatre facility and equipment operations planning
• Develop and implement short-term goals and objectives, and policies and priorities that meet the programmatic requirements of the theatre
• Utilize Computerized Maintenance Management System (CMMS) to plan, review, and supervise ongoing maintenance work of building and equipment assets related to stage, facility and administrative operations
• Coordinate and manage projects as assigned; obtain bids and quotes; negotiate contracts. Ensure projects are managed in compliance with codes, ordinances, regulations, and other requirements.
• Develop and manage an operating budget for the department in collaboration with the Assistant General Manager
• Performs other duties as assigned

QUALIFICATIONS:

Education/Licensing and Work Experience:

• Bachelor’s degree in Theatre, Theatre Operations Management, Events Management or Facilities Management AND minimum of five (5) years of supervisory experience in performing arts operations, preferably technical theater production management or events management in a professional performing arts facility

OR

Any combination of education and experience that provides the necessary knowledge, skills and abilities to perform the duties and responsibilities

• Possess or obtain within three months of hire, Trained Crowd Manager certification or training

Knowledge, Skills and Abilities

• A demonstrated knowledge of theater production and events management and a commitment to continuous learning and development
• Able to work evenings, weekends, and holidays
• Intermediate user of Microsoft Suite and web-based software systems
• Work effectively with computerized information systems and adapt quickly to system changes and updates including programs for events management, CAD, asset maintenance management or other systems as needed
• Working knowledge of building and life-safety codes, ADA, and Crowd Management compliance
• Basic accounting principles and best practices
• Able to work effectively with the public, anticipating and defusing disputes, behaviors or situations and achieving positive outcomes
• Possess interpersonal skills and ability to use diplomacy and tact to establish and maintain effective working relationships with co-workers, clients, and touring personnel
• Communication skills, both written and verbal are crucial, and the ability to lead and work as part of a team in a fast-paced, detail-oriented workplace
• Ability to effectively develop, utilize, and continuously improve written guidelines and procedures for the benefit of both clients and internal stakeholders
• Management skills and abilities to effectively coach, lead, support, and supervise staff to achieve positive outcomes
• Comfort and experience working in a union environment in the theater and events industry
• Familiarity with industry standards, theater policies and procedures, rules and regulations
• Knowledge of life/safety standards including local, state, OSHA, and federal guidelines
• Ability to manage limited resources effectively and efficiently
• Analyze information and use logic to resolve issues and problems
• Passionate commitment to historic theatres and the mission of the organization
• Ability to clearly communicate technical theater concepts both verbally and in writing
• Ability to work independently as part of a coordinated team with minimal supervision
• Must have problem solving abilities, be self-motivated, well organized, and able to handle regularly shifting priorities of the event business
• Constant dedication to professional, organizational, and industry improvement
• Use discretion with confidential, sensitive, and proprietary matters
• Ability to transport up to 50 pounds on occasion and up to 25 pounds regularly
• Ability to ascend/descend stairs to reach different areas of the theatre, in support of audience, production, and event needs
• Must be able to traverse the building and maintain stationary positions, in support of audience, production, and event needs

This position functions as both a manager and a first-line supervisor, ensuring subordinate staff have clear work direction and guidance. This incumbent is responsible for carrying out the full spectrum of supervisory responsibilities in accordance with the Paramount Theatre policies and applicable laws. Responsibilities include hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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