Job Description

What To Expect

As a Customer Success Representative, you play a key role in our mission to enhance customer satisfaction and retention in the pest control industry. Your role is essential in re-engaging former customers by conducting quality assurance and customer success check-ins rather than direct sales pitches. Through these conversations, you will gather feedback, understand their past experience, and create a positive, trust-building interaction that fosters re-engagement opportunities.

Your responsibilities will focus on outreach to former customers whose contracts have been terminated, positioning the conversation as a service-oriented follow-up. You will assess their openness to reconsidering service while ensuring they feel valued and heard. If a customer expresses interest in returning, you will have the ability to offer a price match and a $100 gift card to either Lululemon or Bass Pro Shops as an incentive. This role emphasizes relationship-building, retention strategy, and light negotiation to maximize customer re-engagement rather than hard selling.

What You'll Do

• Conduct outreach to former customers, presenting check-ins as quality assurance rather than direct sales.
• Gather feedback on past service experiences and understand reasons for contract termination.
• Rebuild trust and establish rapport with previous customers to create a warm lead pipeline.
• Identify and gauge customer interest in reinstating service without employing high-pressure sales tactics.
• Offer price matches and a $100 gift card incentive when appropriate to facilitate re-engagement.
• Verify and update existing customer records rather than collecting new information.
• Submit interested customer leads for follow-up and further action.
• Maintain accurate documentation of customer interactions and responses.
• Meet and exceed performance-based targets tied to the number of interested customers submitted.
• Perform additional tasks as needed to support business objectives.

What You'll Bring

• 1+ years of customer service, retention, or inside sales experience with a demonstrated ability to engage customers.
• Strong communication and active listening skills to ensure customers feel valued and heard.
• Highly organized and detail-oriented approach to managing customer interactions.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to work flexible hours, including evenings and weekends, to optimize customer outreach.
• A customer-first mindset with an emphasis on relationship-building over aggressive sales tactics.
• Self-motivated and goal-oriented with a drive to meet performance-based metrics.

Compensation Details

Pay Structure:

• Rate: $20 per qualified submission
• Employment Type: 1099 Independent Contractor (Commission-Based)
• Payment Model: No hourly wage, base pay, or guaranteed minimum earnings; your income is fully performance-based.

Expected Earnings (OTE):

• Minimum Quota: 1 qualified submission per hour
• Projected Workweek: 40 hours per week
• Potential Earnings: $3,200 per month

Your earnings may vary based on efficiency, call volume, and ability to generate re-engagement opportunities, with potential to exceed this target.

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