Job Description

Digital Ordering Channel Associate

Summary Job Description:

Penn Station East Coast Subs is looking for a Digital Ordering Channel associate to assist with our guest engagement and digital ordering strategy to bolster system-wide performance.

Responsibilities include but are not limited to: 

• Collaborate with our third-party delivery partners to execute promotional campaigns in step with the Marketing Director’s promotional strategy and budget.
• Day-to-day maintenance of the loyalty program and first point of contact for vendors/suppliers.
• Day-to-day maintenance of 1P ordering solutions and first point of contact for vendors/suppliers.
• Coordinate and assist with implementations of technology related platforms.
• Day-to-day maintenance of POS solution provider and first point of contact for vendors/suppliers.
• Provide Tier 1 support to guests and vendors supporting guests across digital channels.
• Provide Tier 1 support to franchisees as needed to support rollout initiatives and ongoing platform maintenance.
• Measurement and analysis of pilot programs and system-wide programs and presenting learnings to leadership and the system overall.
• Leadership communication via weekly check-in calls and reporting.
• Participating in POS & Tech Committee meetings.
• Participation in PSI Franchise Convention

Required Qualifications & Skills: 

• Digital Ordering Channel experience including first-party and third-party marketplace platforms.
• Experience with Point-of-Sale systems and integrations.
• Experience working in multi-location business or franchising.
• Bachelor’s degree in Information Technology, Computer Science, System Administration, Networking, Database Management, other technical degrees or equivalent experience.
• Exceptional interpersonal communication skills.
• Ability to work independently, while maintaining a high level of organization, attention to detail, and strong work ethic.
• Project management software experience is preferred

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