Job Description

Summary

We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs. The Auditor will be responsible for all EOD accounting functions and will need to communicate with the security team to ensure the safety of our guests. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential.

We offer excellent benefits:

· 12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire

· Medical, Prescription, Dental and Vision Insurance after 30 days of employment

· 401K with company match

· Paid Vacation, sick days, new child leave and personal day

· Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance

· Tuition Reimbursement

·50% discount in Crossroads

· 40% discount in gift shop (exception: jewelry, UNC items, alcohol)

· Employee Stock Purchase Plan

·Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

COVID-19 Safety : Hyatt Hotels follows all COVID-19 CDC and county health department protocols for the safety of our employees and guests.

Hyatt is an Equal Opportunity Employer-M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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Qualifications

· Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

· Respond to guest complaints, requests and emergencies

· Reconcile all accounts in a timely manner

· Verify that all EOD work has been performed by other departments

· Schedule guest wake-up calls and reservations for the following day

· Respond to guest inquiries, concerns and complaints as needed

· Answer phones and place reservations

Qualifications for Night Auditor

· Excellent communication and math skills

·2+ years' experience in customer service or hospitality

· Able to learn computer functions and other on-the-job skills

· Strong eye for details

· Good problem-solving skills

· Ability to multitask

· Solid customer service skills

· Strong written and verbal communication skills

· Exceptional customer service skills

· Flexible Schedule holidays & weekends

· Pay rate: $18.00/hour

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